Privacy Policy

Effective Date: April 2026

Last Updated: April 2026

Red Halo Technologies, LLC (“Red Halo,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use the Red Halo mobile application and website.

1. Our Privacy Philosophy

Red Halo is built on a privacy-first foundation.

• We do not sell your data

• We do not track you unnecessarily

• You control what is shared, when, and with whom

Our goal is simple: protect people without compromising their privacy.

2. Information We Collect

a. Account Information

When you create an account, we may collect:

• Name (optional)

• Phone number

• Email address (optional)

b. Emergency Alert Data

When you trigger an alert, we may collect and transmit:

• GPS location (real-time and/or last known)

• Device metadata (timestamp, device type)

• Photos (captured automatically at alert start)

• Optional video or audio recordings (if enabled)

• Custom emergency message content

⚠️ This data is only collected when you initiate an alert or enable features.

c. Location Data

Red Halo may collect:

• Real-time location during alerts

• Background location (if user enables tracking features like geofencing or live tracking)

Location data is used only to provide emergency services and alert functionality.

d. Usage & Diagnostic Data

We may collect limited technical data:

• App performance logs

• Crash reports

• Device type and OS version

This helps us improve reliability and safety.

3. How We Use Your Information

We use collected data to:

• Send emergency alerts to your selected contacts

• Share your location during emergencies

• Attach photo evidence to alerts

• Improve app performance and reliability

• Ensure system integrity and prevent misuse

• Comply with legal obligations

4. Data Sharing

We do not sell or rent your personal data.

We only share information:

a. With Your Chosen Contacts

• Emergency alerts are sent to contacts you select

b. With Service Providers

We use trusted third-party services:

• SMS delivery (e.g., Twilio)

• Cloud storage (e.g., Firebase)

These providers only process data required to perform their function.

c. Legal Requirements

We may disclose data if required by:

• Law enforcement

• Legal processes

• Protection of user safety

5. Data Storage & Retention

Default Behavior

• No personal data is permanently stored on Red Halo servers

Optional Cloud Storage

If enabled by the user:

• Data is encrypted

• Stored temporarily

• Default retention: 72 hours

• Extended retention: up to 14 days in specific emergency scenarios

• Automatically deleted after expiration

6. Your Control & Choices

You have full control over your data:

• Enable/disable cloud storage

• Choose emergency contacts

• Customize alert messages

• Delete account data (upon request)

7. SMS & Notifications (A2P Compliance)

By using Red Halo, you consent to receive SMS messages related to:

• Emergency alerts

• Account notifications

• Safety updates

Standard messaging terms apply:

• Message frequency varies

• Message & data rates may apply

• Reply STOP to unsubscribe

• Reply HELP for assistance

8. Data Security

We implement industry-standard safeguards:

• Encryption (in transit and at rest where applicable)

• Secure API communication

• Access control and authentication

However, no system is completely secure.

9. Children’s Privacy

Red Halo is not intended for children under 13.

Users aged 13–17 may use the app with parental or guardian consent.

We do not knowingly collect data from children under 13.

10. Emergency Disclaimer

Red Halo is a supplemental safety tool and not a replacement for emergency services.

Always contact 911 or your local emergency number in life-threatening situations.

11. International Use

If you use Red Halo outside the United States, you consent to data processing in jurisdictions where our services operate.

12. Changes to This Policy

We may update this Privacy Policy from time to time.

• Changes will be posted here

• Continued use = acceptance of updates

13. Contact Us

Support: support@redhalo.app

Legal: legal@redhalo.app